We’re looking for an early customer success manager to execute and refine our CS playbook from onboarding to renewal. You should be passionate about sales development, outbound calling, and helping deliver value to customers.
You'll collaborate closely with cross-functional teams, including Sales, Engineering, Product, and Marketing, to drive customer value and contribute to our product's continuous improvement.
If you're passionate about driving customer success, enhancing product adoption, and making a significant impact in a fast-paced environment, we'd love to have you on board.
- Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of the Nooks.
- Gather, develop and communicate best practices from existing customers.
- Identify expansion areas, run upsell opportunities, and close renewals.
- Provide proactive support and guidance to customers throughout their journey, addressing inquiries and troubleshooting issues.
- Analyze customer usage patterns and build reports to identify churn risk and expansion opportunities.
- Collaborate with internal teams to advocate for customer needs, influence product development, and enhance the overall experience.
- Ensure timely communication of product updates, industry insights, and best practices to customers.
- 2+ years of experience in a customer-facing role, preferably as a Customer Success Manager or similar position in a SaaS company.
- Knowledge of sales development space and passionate about outbound.
- Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
- Possess extensive knowledge of sales principles and practices
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strong problem solving, issue-resolution, and multi-tasking skills, the ability to work in a deadline-driven work environment, and a keen attention to detail.
- Strong leadership and team building skills
Bonus if you have
- Experience as an early team member at another startup
- Background in working with sales leaders or within the SDR domain
If you're enthusiastic about driving customer success, contributing to a high-growth startup, and shaping the future of AI-assisted sales, we invite you to join us at Nooks. Help us empower SDR teams with our AI dialer and be a key player in transforming the way businesses engage with their prospects.